> What is covered?
> How much am I covered for?
> What is not covered?
> Where am I covered?
> How do I make a claim?
> How do I retrieve a quote?
> I'm moving, is my insurance still valid?
Your contents and personal possessions as defined in the summary of cover plus any additional cover options you have chosen.
Your possessions are insured for their full value on a new for old basis with the exception of household linen, clothing and wearing apparel where a deduction is made for wear and tear. A total sum insured limit of £10,000 applies to Student Shield and Student Shield Plus.
In most cases, you will be responsible for the excess, the first part of any claim that you must pay, that varies depending on the cover you have selected. No insurance policy covers all eventualities and we recommend that you review summary of cover and/or a policy wording to ensure that the policy meets with your requirements.
You are covered in your accommodation, university storage, and in direct transit to and from your permanent home address (in the UK) at the beginning and end of published term times. You can also opt to cover your possessions anywhere in the UK for an additional cost. See summary of cover for full details as this will vary between products.
If you need to make a claim, please contact us as soon as soon as possible. If the claim involves a loss from theft, malicious damage, vandalism or any other criminal activity you must report the incident to the Police within 24 hours of discovery.
IMPORTANT: Please note that all claim forms must be submitted within 31 days of the incident, in line with your policy agreement.
HOW TO MAKE A CLAIM
If you need to make a claim please download, complete and return a claim form or contact our claims team: For all claims other than the schemes listed below:
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DOWNLOAD A CLAIM FORM: To download a claim form, please visit Policy Documents
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EMAIL US: claims@saxon-insurance.com
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PHONE US: 0844 576 8361*
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WRITE TO US: Saxon Claims Service, GAB Robins UK Ltd, Robins Affinity Management, 1st Floor, Building 8, Exchange Quay, Salford Quays, Manchester, M5 3EJ
For Claims from Cosmopolitan, University of Ulster & Victoria Hall:
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DOWNLOAD A CLAIM FORM: To download a claim form, please visit Policy Documents
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EMAIL US: claims@cover4students.com
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PHONE US: 0844 826 2045*
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WRITE TO US: Saxon Claims Service, Direct Group Property Services Ltd, PO Box 800, Halifax, HX1 9ET.
* For our joint protection calls may be monitored and/or recorded.
Calls will be charged at a maximum 5p a minute from BT lines. Calls from non-BT phone lines may vary.
Telephone lines are open Monday to Friday 9.00am-5.00pm excluding public holidays.
Click on Retrieve Your Quote and enter your Transaction ID and password.
We can ensure that cover is provided at your new accommodation as long as you contact us in advance to advise us of the new address and the date when you are moving. You will be also required to pay any difference in the premium along with a £5 mid-term adjustment fee. If you are moving out of halls to private accommodation, your existing policy will no longer be adequate so please contact us to obtain a new quotation.